Inspire3 Fitbit hasn't recorded sleep in months?

[Kayakgirl0717]

Please help - I have tried to reset but for the last 2 months my Fitbit has stopped recording my sleep even though it keeps my steps and I try to sync every morning...... I am not sure what is happening but sleep is one of the most important pieces of info I want from it....... please help...... It was working fine and would only not record the odd night where my sleep was interrupted

[Julia_G]

Hi, @Kayakgirl0717 without a little more information it is difficult to diagnose this, but I will say that in the first instance I would check your heart rate data.  My mother reported to me that her Fitbit had stopped giving her sleep stages and when I checked her Inspire 3 it turned out that her heart rate settings had somehow got turned off.  (From the clock screen on your Fitbit swipe down to find the settings menu, tap to open then swipe up to heart rate.)

If this doesn’t help please do post again with more information and I am sure someone will be able to help.

[JuanFitbit]

@Julia_G Thank you for your help. 

@Kayakgirl0717 , A warm welcome to the Community! Thank you for your message and information. 

As our friend Julia_G mentioned we need a bit more info to diagnose the issue. 

Please answer these questions so that we all can see how we can help you.

Are the green LEDs blinking on the Inspire 3?
In the Fitbit app are the sleep settings as normal or sensitive?
How long do you sleep?

In the meantime, charge the Inspire 3 at least for 30 minutes. 

1. Press and hold the buttons on your tracker for 10 seconds.
2. Release the buttons. The tracker has restarted when it vibrates and the Fitbit logo shows up.

I will also share here some points that could help you check if any these apply.

The following conditions can prevent sleep  from being recorded:

- You record your sleep using the app instead of the tracker's automatic sleep detection.
- The tracker's battery is almost empty when you go to bed (below 25%). This prevents regular heart rate recording.
- You use the metal wristband while sleeping.
- You sleep less than 3 hours.
- The wristband is too loose or too tight on your wrist. You should be able to insert your index finger between the wristband and your arm without much resistance so that your heart rate is regularly recorded and sleep phases can be detected.