Is 2 years normal for an Inspire 3 return?

[Ganbere]

Hi.

I was now over 2 years ago when I sent my Fitbit for a replacement due to it being faulty.

I had spoken to the online help support who confirmed that it needed to be replaced and explained the process of how to send it to be replaced. Following all of the information (including having it tracked to which confirmed that it was received), I sent it with information including my account reference details - plenty to identify me. I also took photographic evidence of the package including everything in it.

I was just wondering if it was normal for this process to take over 2 years or if I am a particular special case. Hopefully I have not just been forgotten or - worse - ignored.

I am still waiting. I have now been without the device, waiting, for considerably longer than I had the device to use.

Does anyone know how this process normally happens? I don't normally have to return faulty things.

Thank you for your time.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @Ganbere welcome to the Fitbit Community.

Thanks for letting me know about this situation in regards to your Inspire 3 return, I totally understand how you can feel, I'll do my best to help you.

I truly appreciate your patience and the steps taken to send the defective Inspire 3, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

[Ganbere]

Hi, and thank you for your reply.

Unfortunately, the link you shared is broken.

I appreciate your response and I look forward to being able to resolve this issue.

[Julia_G]

Hi, no. Obviously that is a totally unacceptable time frame.  I am sorry that the link shared above does not work .  I would recommend getting directly in touch with Fitbit Customer Support .  You can see the contact options on contact.fitbit.com 

[CrisVillaFitbit · Accepted solution]

Welcome back, @Ganbere and thanks for the insight @Julia_G.

@Ganbere I appreciate your response, you can try this link, sorry for the previous one, I'm not sure why it doesn't open.

[Ganbere]

Thank you for your message; I genuinely appreciate it.

CrisVillaFitbit's new link worked so I have now spoken to someone online and am just waiting to see if they can fix it.

[Ganbere]

Thank you for the new link. I have now spoken to someone online and just waiting for a follow-up response.