Is Fitbit trying to get rid of bad Inspire 3 watches?

[Patsyduffy]

I took advantage of the “free” Fitbit inspire 3 if i purchased the Premium plan. The Fitbit Inspire 3 is a piece of crap compared to my original Inspire 2. It doesn't have the correct time, it doesn't track sleep beyond the first couple of hours, it has wonky exercise stats and a whole bunch of other weird things. I have given the device a month to “learn” my patterns but it is still is giving me NO useful info (unlike the Inspire 2) how do I get a refund for this useless purchase???

[Odyssey13]

Hi @Patsyduffy  I've just gotten my Inspire 3 and it seems to work as well as any of my other Fitbit devices. It hasn't been a month yet for me.

The time comes from the smartphone you use to sync, so try syncing more often.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[decebalus]

this device is so bad - it turns on during the sleep in sleep mode!

[Odyssey13]

@decebalus  unless you turn the screen off or put it into sleep mode, you will see it light up when you move your wrist. Not sure if that is what you meant.

[Akaderby]

I can't get this piece of crap to sync to my phone. I have done everything suggested multiple times, have the right os on my phone. Very frustrating. I cannot get anything to sync. Last fitbit I will buy. 

[Odyssey13]

@Akaderby  https://www.fitbit.com/global/us/technology/compatible-devices 

[decebalus]

@Odyssey13 In usual sleep mode it turns on easily during my sleep. I put it in Water lock (with sleep mode on) - it lights up when i rotate wrist, so it turns on again during the sleep. I believe it is bad Google design.

[Odyssey13]

@decebalus  the contact information is in a post above. Have you tried getting customer support?

[Akaderby]

No, but I have done everything suggested multiple times, deleted and
reloaded app, turned phone off and on, checked permissions. Last time I had
data in my phone was May. Frustrated and not really wanting to waste more
time.

[decebalus]

@Odyssey13 some poorly speaking English person told that in water lock it cannot track sleep - it is False, it actually can (but still lights up occasionally). the customer support is useless as this tracker. forgot: on this website they confirmed it is only the options I mentioned. So again - **ahem**ic design, when they did not think through sleep process they claim they can track and improve. Garmin I had was much better - I bought fitbit just because I use Google products, unfortunately.