Inspire 3 can't change clock face

[Torr1600]

I just bought a new inspire 3 and am having trouble installing the juxtapose clock face. I believe both app and watch are up to date, as no update is available when checking for new updates.. Any ideas why I cannot update the juxtapose watch face?

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @Torr1600!  Welcome to the forums! 

Thank you for sharing the details about your Inspire 3 that is unable to change the clock face.  I appreciate all the information provided. 

Please confirm that your Inspire 3 Firmware version is Version 220.31: 

• Open your app.
• Tap the battery icon in the top left corner.
• Open Inspire 3.
• Swipe to "System" to find your current system version. 

If your Inspire 3 does not have the latest version, check if your app displays a banner at the top indicating that an update is required.