Last Fitbit Update wacked 10 years of my Weight data

[A333]

By updating the latest update last week, I just lost 10 years of Weight personal information that I had in my Fitbit.
I called support, to reverse the update, and they are telling me, that is not possible, and that the account cannot even be opened in a PC desktop now like it used before.
I needed to show my weight history to my doctor and now is all gone!
I made an official request to the  Fitbit team to get my weight history back since 2015 but I have not heard back. The complaint that I put has this reference number: X-XXXXXXXXXXXXX.

Besides removing years of very important information, the new update adds a lot of text that makes the visualization of the weight difficult and time consuming.

If someone out there knows how to retrieve the weight information, I will really appreciate it. 

Thanks

March 6, 2025

Moderator edit: removed personal information

[CDMama]

Hi @A333 ,

I have the same thing happen with my weight data about a year back -- years worth of weight data gone. I never received a response back from Fitbit. 

[ZsaZsa01]

Same thing happened to me! I hope you hear back and all our data hasn't been permanently wiped with no hope of retrieval. Also, I really dislike the phone app and much preferred the old laptop view.