Menstrual health view only mode

[AnnFitz]

Suddenly today the menstrual health tracker says “view only mode,” takes me to a screen where I click “accept” for it to track my data, still stays in “view only mode!” I’ve been tracking this way for years, literally made my last entry last night.????

[Larakn]

At nearly 56 I’m doing the same thing Ann. Still too many periods.  I’m too old to need to track. 

[RiveShay]

Ha!! Me too!!! This is so frustrating. I am so glad I found this forum. 

[wtvrgali]

I thought that I was the only one… it was driving me crazy!!! And once I switched over to Google thinking it would fix the issue, it actually wiped my whole menstrual data! I had to log back in to reset the app and it came back (thank God).

But the tracking feature is still broken 😫😫😫. 

[Osaries]

Same deleted app twice restarted fit bit. It’s bade enough the fit bit stopped syncing enough to accurately display the mobile app period prediction but now I can’t even keep track of my period which is irregular  wtf is the point of a useless app. Might as well by an Apple Watch instead and go back to using their health app. 

[Emmapemma]

This has been not working for days. Everytime I speak to support chat they tell me it should be resolved soon but it’s not. This is the main reason I brought my Fitbit. I’m paying for a function that doesn’t work. When will this be resolved? 

[RachelleHornby]

Same issue here on a charge 4

[Emmagg]

Same here, really frustrating. How long can it possibly take to fix?!

[LizzyC29]

Also discovered this problem yesterday and no updates or fixes - very annoying as this is how I track my periods! 

[AllyMJ]

Same here. It’s very frustrating !

[NYCViolet333]

I’m having the same issue. I’ve been having glitches of various types with menstrual tracker on and off for some time.

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

I appreciate all your messages and feedback regarding this menstrual health tracking issue. This is definitely not the experience wanted for our customers, and I understand your concerns about this situation. 

Our team is still working on it, and looking for a solution as soon as possible. 

Unfortunately, I don't have an ETA for the fix. 

Please be assured that the best possible is being done, and I reiterate my gratitude for your patience and understanding.

I'll be posting here the updates as soon as we receive them. 

[Unana]

same for me! Actually i couldn’t find this issue in Japanese community. now i’m feeling better i’m not alone🥲

i hope it’ll be fixed very soon. 

[jeansbeannie]

Currently having the same issue! I updated the app, re-installed it, restarted my phone - nothing. I've been getting a lot of random heart rate spike glitches too - really making garmin watches look more and more appealing these days. 

[Hollie-2]

Same….. so frustrating 

[viner9495]

When are you fixing it? I’m paying for the premium subscription. Can you give us a refund? 

[JasminesMum]

I’m so glad it’s not just me

[Larakn]

Yes Fitbit, will we be getting premium subscription credits??  

[kimberlyabreu]

Experiencing the same issue still 😞 annoying not being able to log since I like to keep an eye on my overall trend

[Sjbeauty1983]

Same with mine, updated phone and Fitbit app, synced it all again but still in view only mode 🤬 come on Fitbit! Sort it out!!

[CarissaSmith87]

I’m glad that I’m not the only one having issues with this. I have been using the Fitbit app to log menstrual data for years. So far I have tried force quitting and reopening the app, updating iOS on my phone along with updating the app, turning my phone off and restarting it, and deleting and reinstalling the app. None of the usual troubleshooting steps have worked. It continues to stay in “view only mode”, and I can’t get past the screen that wants me to press “I agree” or “ no thanks” for it to use data to track my cycle. Hopefully, Google fixes this problem soon. Until then I’m logging my data into my iPhone’s Health app.