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My Inspire 3 is overwriting previous days steps

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‎06-10-2024 09:45

‎06-10-2024 09:45

My Inspire 3 is overwriting previous days steps. I contacted customer support via chat room and direct phone call, and tried all of their suggestions:

- rebooting inspire 3, removing and reinstalling inspire 3 from my app, re-entering personal data, rebooting my iPhone, removing and reinstalling the FITBIT app on my phone, and the problem persists. 

At this point there appears to be no resolution to this problem.

Anybody have any additional suggestions, or experience in resolving this problem?

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1 REPLY 1

‎06-11-2024 10:15 - edited ‎06-11-2024 10:17

‎06-11-2024 10:15 - edited ‎06-11-2024 10:17

Hi, @MEB1952 welcome to the community, do you have an older Fitbit device that was synced to your account?  Solved: Data Disappearing - Fitbit Community explains the problem. Are you starting an exercise or relying on "Auto-recognize" to count orphan steps?

Let us know by posting here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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