My experience with Inspire 3 and Customer Support

[bright33stars]

Barely a year old and still within its warranty stopped working, screen was fuzzy, wouldn’t display properly, turned all black or green. Google sent a refurbished replacement in April. My Fitbit warranty expired in June and now Fitbit will only give me a 35% discount off on their products. The watch is supposed to last more than 2 years. And in my case it is barely a year!! I am so annoyed and upset about the lack of quality and accountability that this company is doing. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @bright33stars. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!