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My experience with Support

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‎08-26-2024 08:37 - last edited on ‎08-27-2024 14:19 by Fitbit Moderator

‎08-26-2024 08:37 - last edited on ‎08-27-2024 14:19 by Fitbit Moderator

Recent experience with Fitbit tech support leads me to believe tech support phone reps are not being told about bugs that code writers are already working on. One thing is certain: Either manager consider the frustration and wasted time they cause.  Or they don't.

Moderator edit:  updated subject for clarity

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2 REPLIES 2

‎08-26-2024 10:04

‎08-26-2024 10:04

Hi, @jlg2 welcome, we are a community of experienced volunteers & users backed up by moderators happy to help where we can. If you let us know your problem we will do what we can to advise & support you. Let us know your problem by posting here again. Google is famous for playing their cards close to their chest so we discover developments simultaneously as everyone else. 

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎08-26-2024 16:00

In response to Gr4ndp4

‎08-26-2024 16:00

Thanks, Gr4ndp4.  I believe the problems I had will be corrected in future iPhone app versions and Inspire 3 firmware updates.  My post was to urge Google support to communicate better with tier 1 support.

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