My wife's Inspire 3 won't charge

[LloydStamps]

I tried

• re-seating the charger on the device;
• cleaned the contacts on both
• tried different AC outlets and
• different AC/USB adapters
• tried pushing the side buttons while it was plugged in

Nothing worked. I read previous reports here and those were the recommendations.

It was purchased November 15, 2023, 6 months and 6 days ago.

[Odyssey13]

Hi @LloydStamps  sounds like you need customer support!

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options