New Inspire 3 is not tracking my sleep score

[swissfarmer]

I have a new Inspire 3 and have also re-downloaded the Fitbit app. After one night I get the sleep phases and also heart and oxygen values. The sleep index is missing.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @swissfarmer. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I will do my best to help you with this!

Since you just bought the Inspire 3, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

With that said, please also keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. 

If you're not receiving sleep stages, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[swissfarmer]

Hi @MarreFitbit 
Thanks - it works now 😊
Peter

[MarreFitbit]

@swissfarmer You're very welcome! I'm glad to hear that your Inspire 3 is tracking your sleep score now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[rsierra54]

Hi, can you share what you did differently? I am unable to get it to show sleep data. 

[swissfarmer]

Hallo, der Wert erschien nach 2 Nächten automatisch.