help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Inspire 3 shows "Download the Mobile App"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2025 09:37 - last edited on ‎06-04-2025 14:42 by Fitbit Moderator

‎06-04-2025 09:37 - last edited on ‎06-04-2025 14:42 by Fitbit Moderator

I've downloaded via Google onto my mobile but the fitbit inspire 3 keeps telling me to download the mobile app.  I've done that.   HELP!

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-04-2025 15:40 - edited ‎06-04-2025 15:40

‎06-04-2025 15:40 - edited ‎06-04-2025 15:40

Hi @Flossiedogood25. A warm welcome to the community forums. 

Thank you for taking the time to share the information regarding this issue with your Inspire 3. Thanks for trying to fix it on your own.

 
The issue with setting up your Fitbit can be caused by interference from other Bluetooth devices.
If you have any other phones, tablets, or Bluetooth-enabled devices nearby, it might help to turn off their Bluetooth or move them out of range. Please also ensure any other Fitbit devices are moved away.
 
Once you've done that, and with only your phone and your Fitbit (making sure both are well charged) in range, please try the following steps:
 
1. Log out of your Fitbit app.
2. Toggle Bluetooth off on your phone.
3. Wait about a minute.
4. Turn Bluetooth back on.
5. Log back into your Fitbit app.
6. Try the setup process again.
Best Answer
0 Votes