New Inspire 3 stuck on Fitbit logo

[ReissSox]

Inspire 3 is only 5 months old. During latest charging, the tracker is now stuck on the Fitbit logo. Have tried everything below, including trying to connect to a different phone, to no avail. Device remains on the FitBit logo.  

• Unpair your Inspire 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3

Is there a way to hard reboot the tracker itself since it will not connect to the app? 

[Odyssey13]

Hi @ReissSox  were you able to restart the device? Can you swipe across the screens to do that? Most things are done directly on the device, so you might need customer support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[ReissSox]

Thanks for the reply. The device is literally stuck on the logo screen and won’t reboot past it. I have even let the battery drain to see if recharging it will help, but it doesn’t. When I hold the buttons on both sides to power it down, it powers back up to the logo and freezes there. 

I’ll try one of the support options you've suggested and report back. 

[AndreaFitbit]

Welcome to the Fitbit Community, @ReissSox. I'm sorry to hear that your Inspire 3 only shows Fitbit logo. Thank you for letting us know that you have tried everything and for describing all your steps.

I noticed that you already followed @Odyssey13's advise and contacted our team. Please continue with their assistance. 

Have a nice day. 

[Klgebel]

I’m having the same problem, Fitbit inspire 3 is stuck on Fitbit logo and when I connect to charger and hold the side sensors for ten to twenty seconds it fades to a dark green Fitbit logo and then the blue logo comes back. Very frustrating. Won’t connect or sync to phone at all 

[AndreaFitbit]

Welcome to the Fitbit Community, @Klgebel. I'm sorry to hear that your Inspire 3 is also stuck on Fitbit logo. Thanks for mentioning the steps you have followed in order to fix this. 

I noticed that you have already got in touch with our team and are receiving assistance. 

Have a lovely day.