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New Inspire 3 will not update.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2025 21:52 - last edited on ‎07-26-2025 20:51 by Fitbit Moderator

‎07-25-2025 21:52 - last edited on ‎07-26-2025 20:51 by Fitbit Moderator

I’ve had my new Inspire 3 for over a week, but now it won’t update.  Every time I press “update” on the screen, nothing happens.

have already tried uninstalling and reinstalling app, disconnecting and reconnecting the device, restarting both my iPhone and the device. The device is synced, and both the app and iPhone are up to date.  Nothing is working.

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I should also mention that I can’t do a factory reset.  The screen keep saying “sync with device” even though it’s already synced.  It won’t let me change screens.

Best Answer
2 REPLIES 2

‎07-26-2025 20:44

‎07-26-2025 20:44

Welcome to the forums @STift1981. 

Thank you for providing the details regarding this difficulty with your Inspire 3. Thank you for trying to fix it on your own. 

Please, confirm that you have followed the steps listed in this help article:

Why can't I update my Fitbit device?

Best Answer
0 Votes

‎08-16-2025 08:55

In response to ManuFitbit

‎08-16-2025 08:55

I am having the exact same issue. Have followed all the trouble shooting steps over and over. Only had mine for 5 days! They are not built like the old one I had for 5 years. Really disappointed. Going to return this to Amazon and try a different product. What a waste of time and money. There is no actual customer support to fix this either. Just keep getting diverted to the same steps. It’s a piece of junk. 

Best Answer