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New Inspire 3 will not update.

yesterday

yesterday

I’ve had my new Inspire 3 for over a week, but now it won’t update.  Every time I press “update” on the screen, nothing happens.

have already tried uninstalling and reinstalling app, disconnecting and reconnecting the device, restarting both my iPhone and the device. The device is synced, and both the app and iPhone are up to date.  Nothing is working.

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11 hours ago

11 hours ago

I should also mention that I can’t do a factory reset.  The screen keep saying “sync with device” even though it’s already synced.  It won’t let me change screens.

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