New Inspire 3 won't connect with my phone

[Benjammin23]

I just got the inspire 3 two days ago and it won’t sync with my iPhone 12 mini. I’ve followed all the troubleshooting steps I’ve found: forgetting all other Bluetooth devices, updating my phone software to iOS 18.2 (most recent), restarting my phone, restarting the Fitbit, I have no other Fitbit devices, trying on WiFi, trying on mobile data. I get thee same “Something went wrong” message every time. Can someone direct me on how to fix this or do I need to exchange it for a new one or not use Fitbit?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Benjammin23. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Inspire 3 is not connecting to your phone. I understand your concern, I will do my best to help you with this!

If you've tried all the steps provided in this help article Why can't I set up my Fitbit device?, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Benjammin23]

Hi Marre, 

I've filled out the form. I didn't notice where to be more specific, so I used my post to complete the form. Please let me know next steps, I've been really looking forward to using the Fitbit and every day delayed my frustration grows. 

[Benjammin23]

Unfortunately, I never really received any support in the end. The form I completed came to nothing and I got an email about my issue being resolved but if I needed any more help to email them back. 

I did however, think that maybe my VPN was messing things up. I paused my VPN and was able to then set up the Fitbit. That would be a good thing to add to the Why can't I set up my Fitbit device? document.