New Inspire 3 won't update

[jofitbi]

Hello,

I just bought the Fitbit Inspire 3 today. I previously had the Sense 2, so I know that after the first charge the watch usually updates to the latest version. This hasn’t happened with the Inspire 3.

Currently, I have Version 20001.188.58 (I can see it both in the app and on the watch), but I saw that the latest available version for the Inspire 3 is 214.24.

I’ve already tried everything: deleted the app from my phone, restarted the Inspire 3, but still no update. I couldn’t find any more information online, so I decided to post here, hoping someone can help me.

Thank you!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @jofitbi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Inspire 3 is not updating. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

[jofitbi]

Hi Marre, thank you for your reply. Actually, the case was closed because they told me I should wait until the Fitbit app allows me to update. But the thing is, the version I currently have (188.58) is so old (maybe 2 years old?) that it makes no sense that the Fitbit app doesn’t give me the opportunity to update to a newer version (like the 214.24 or 220.21).

[MarreFitbit · Accepted solution]

@jofitbi You're welcome. I understand your concern. 

I'd recommend waiting a day or so more to see if the Fitbit app shows you a new update for your Inspire 3. I had a similar experience with my Versa 2, the newest update showed up 72 hours after the setup. I understand that you did not have this experience with your Sense 2, but I'd say that since the Inspire 3 is older than the Sense 2, that is why it is taking longer to show up the update. However, if you're still not able to update your Inspire 3 in a maximum of 2 days, please reach out to our Support Team one more time for further help. 

[jofitbi]

It worked yesterday. It actually showed me the update! Thank you!! 🙂

[MarreFitbit]

@jofitbi Awesome! I'm glad to hear that your Inspire 3 is now updated. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!