New inspire 3 won't update

[Bob_E_FB]

I got an Inspire 3 a couple weeks ago.  It works fine and syncs with my phone (iPhone 15) with no issues, but it won't perform the firmware update.  It shows I have version 20001.188.58 and that there is an update available.  Shortly after starting to install the update, I get a red X and it says try again.  I have tried re-starting the device, re-starting the app, re-starting my phone, and even deleting and reinstalling the Fitbit app on my phone.  No joy.  Help!

[Gr4ndp4 · Accepted solution]

Hi, @Bob_E_FB, welcome to the community, you may find this article (and the trouble-shooting link) helpful How do I update my Fitbit device? - Fitbit Help Center. If you are still stuck after reviewing this please post here again with more detail, including the make, model & OS of your cellphone.

Cheers

[Bob_E_FB]

There wasn’t anything new to try at the link you sent. I have an iPhone 15 Pro running IOS 18.3.

[Gr4ndp4]

Hi, @Bob_E_FB, thanks for the feedback, follow the trouble-shooting link Why can't I update my Fitbit device? - Fitbit Help Center and contact customer support (you may need to wait until a weekday)

Cheers