New sleep report system is terrible, can if be changed back?

[Becca1254]

The sleep report was one of the main reasons I got the Fitbit. I find the sleep report almost illegible. I am wondering if I should cancel Fitbit. Every morning I am just annoyed and frustrated with it, I really don’t need that in my life.

[LZeeW · Accepted solution]

Hello @Becca1254 and welcome to the Community.  I'm sorry, but you can't go back.  Weigh your options as only you can decide if you can continue using a Fitbit.

[Holzeto]

Totally agree. 

[Becca1254]

Hi, Are you the person who makes the decisions about Fitbit? If you are then please understand that I am not the only person who is unhappy. Thank you

[jenijo]

I have to agree with Becca. The new sleep display is awful & confusing 

[BettyAnnG]

I’m also thinking about canceling my premium Fitbit. Not worth it anymore 

[BettyAnnG]

Poor Answer. Too bad Fitbit ruined a good thing

[BettyAnnG]

Many many many users are Disgusted with this Sub par upgrade. Can you not see how upset your users are?

[kmart8850]

I agree with the others. This new display is very cover very difficult to understand and if this is what the upgrade is going to continue to be. I also will cancel my premium subscription. Not a very positive response either if you are the Fitbit representative.. very disappointing.

[LZeeW]

@Becca1254   Google Product Experts aren't employees.  We are knowledgeable users who like helping others.  Trust me, I understand how you feel.

@kmart8850   Fitbit Moderators are employees.  Their posts are official Fitbit statements.

[ESR1]

I have called daily and honestly the fit bit now is horrible doesn’t log or logs incorrectly new graphs are horrible good luck returning it I am getting no where with them. 

[ESR1]

If you look at how many are complaining they just don’t care I saw at begging g of this till now and it’s hundreds. I want a refund 

[ESR1]

I have had it . I’ll buy generic from Amazon or look into the one from Medicare this is now useless I’ve called so many times asked for supervisor they just don’t care

[ESR1]

They sure did. So many other companies to choose from now. They will figure it out when they go under. I don’t have time for this or need a disappointment every morning

[kmart8850]

I have also been very disappointed in the lack of correct logging in the sleep mode. I have gotten nowhere with my concerns either. I believe I will start looking around for an alternate device.

[Davidis]

Agree hate the new format bring back the old

[Becca1254]

Hi, I was unsure about what I wanted to do. But there were at least 12 people who agreed with me and you who said I should put up with it. Your answer was chosen as the best. This seems wildly unfair and dishonest. I am canceling my membership.

[BettyAnnG]

I’ve canceled my premium membership, because it NOT PREMIUM. Sad your company is no longer interested in reasonable customer service. Quite pathetic

[Bill_209]

"Weigh your options as only you can decide if you can continue using a Fitbit."

What an arrogant response from a Google employee that is supposedly employed to moderate this forum and help customers to resolve issues with their Inspire 3 devices.

I am still on my free, 6 month premium subscription so I am tolerating this total lack of Company professionalism for now but, if the detailed sleep cycle data and missing heart metrics issues are still persisting when it is time for me to start paying for it, then I'll just toss my Fitbit device and move on, to anything other than a Google product, because Google trashed a perfectly good Fitbit product line and I seriously doubt that the Google fitness products would work or be supported any better.

[SH1986]

They have ruined what was a good feature. Your comment to basically "deal with it", tells me I need to cancel my premium membership and when this watch dies, go elsewhere. The support people sent me here when I complained, I guess they really don't care what the end user thinks.