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Not able to get into my Fitbit aaccount. Error and closed connection message only.

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‎12-13-2024 05:32

‎12-13-2024 05:32

On my Fitbit App on my Samsung Galaxy tablet, I am getting an err_connection_closed message and can't get into my account.  My Fitbit is an Inspire 3

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‎12-13-2024 07:18 - edited ‎12-13-2024 07:18

‎12-13-2024 07:18 - edited ‎12-13-2024 07:18

Hi @grosin, thanks for stopping by, I hope you're doing well. Let me help you with the access to your account via the Fitbit app.

First, attempt to access to your account from a web browser to see if the issue is related to your account. If the access is successful, the issue might be related to the Fitbit app on your tablet.

Issues that throw message like this, are resolve by uninstalling / reinstalling the app. So i recommend that you try these steps in order to troubleshoot this issue. I appreciate your time in this process.

I hope this tips will be helpful for you. Have a great day!

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