Not logging manual entered run

[bmrich]

Inspire 3 and tried multiple times to manually enter longer run yesterday morning and does not show. Entered walks later and they do show. Waa happening before and after update. Any Ideas?

[Julia_G]

Hi, @bmrich I would recommend reading the help article “How do I add, edit, or delete Fitbit data and activities” linked here . Please make sure you have correctly followed the steps to create a manual log.

As far as I am aware there are no current reports of this manual logging facility not working, but thank you for reporting this and I will keep my eyes open in case others report this - in that case I will be sure to follow up with relevant troubleshooters.

As you have reported an app issue, rather than related to your individual Fitbit, I would recommend in the first instance making sure that your app is up to date, and if necessary deleting it and re-downloading, although if you do delete it do make sure that you know the email address and password associated with your account.  

Good luck and let us know how it goes.