Notifications not working on Inspire 3 and iPhone 13 Pro Max

[Owlgator85]

Hi- I have an iPhone 13 Pro Max and a Fitbit Inspire 3. I get phone call notifications but not text notifications. Yes, I have checked to make sure text notifications are enabled in the fitbit app. Yes, I’ve turned them off, force quit the app, rebooted phone, Re-enabled them again, synced my phone again… still not working. The texts aren’t even seen in my notifications on the band. What gives?

Moderator Edit: Clarified subject

[Owlgator85]

Any ideas? Not sure how this community works, so if I’m supposed to ask for help a different way, please let me know. 

[alexthecat · Accepted solution]

@Owlgator85 you're doing everything right. The Inspire 3 is very new and you're one of the first people to have one. I'd answer your questions if I could, but I've never even seen an Inspire 3 and I don't know anything about how it works.

My first recommendation would be to restart your Inspire 3. If you've already done that, my only advice is to contact Customer Support