Please help an ancient techno-saurus! Log In help.

[MBHawk]

Hello.  I just bought a new Inspire 3.  Decades ago, I had a fitbit, but lost it.  I haven't had one since.  Now, I can't log in to the FitBit app (nor onto Google), despite a new email account.  (Had Outlook back in the day; now i use G-Mail).  Last night, i tried to set up a new password, but today the site tells me someone else already has my G-Mail address (when it's mine, I assure you).  

Please take pity on an old grandma techno-saurus and try to help me get this set up.  I appreciate your time and assistance.  Thank you.

[MarioSFitbit]

Hi @MBHawk and welcome to the community. 

I appreciate your message, and I'm sorry to hear that you are experiencing some troubles regarding the access to your Fitbit app. 

I'll be more than glad to give you some advice. 

Could you please confirm if you checked the SPAM folder for the password reset email message? 

Please check as well if you entered your email address correctly. 

[MBHawk]

Thanks so much for your email. I seem to have reset my pw and my email
address is correct, but when I go to log in, am told I must log into fitbit
app. I go to do that, and it directs me to Google. Go to Google and it
sends me back to fitbit app.
I'm stuck in a loop.

[MarioSFitbit]

Hi @MBHawk and thank you for the additional information provided. 

Please take a look into the following help article: How do I reset my Fitbit password?

(There are two ways to do this: one through the app and the other through web access). 

The whole help article can be found here: How do I change or reset my Fitbit password?