Problem with Fitbit app on Samsung S20

[TreborMosnar]

My fitbit inspire 3 stopped synching with my Samsung S20 phone. I tried the step by step guide including restarting my phone and fitbit device, turning wi-fi off and on and checking all necessary permissions were enabled on my phone. I then tried the next step of placing my fitbit on charge and then uninstalling the Fitbit app on my phone. However after reinstalling the app on my phone it just says "sorry something went wrong" every time I try to open it and log in. I have enabled all the necessary app permissions in my phone settings. My phone is operating Android 13 which is compatible with Fitbit. I am now stuck as to what to do next. Any help greatly appreciated.

[Chaagiel]

I have the same issue and followed all steps as well. It seems like the Fitbit servers are having some issues right now and that's why its impossible to sinc up devices or log into accounts. Hopefully this will be solved soon 😞

[MikeF-FL]

Just another stuck user here. It appears there's a problem on the server side, so until Google resolves this, we're all stuck. I saw somewhere that someone saw on "their page" (Fitbit/Google I assume) that they were aware of it and working on a fix.  How long that will take... That's anybody's guess.

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After typing my last reply, I just tried signing on again, and it worked.  Try it now.

[alexthecat · Accepted solution]

@TreborMosnar @MikeF-FL @Chaagiel Fitbit is experiencing a major outage today. You can check the status of that here. I was just able to sync my Fitbit, so maybe they've fixed it already 

[TreborMosnar]

I have just checked my google account and under "Devices" it is not showing my fitbit watch. I'm now worried that I may have to set everything up as a new device/account and then lose all my historical data.

[TreborMosnar]

@alexthecat thanks for status check link - it does show the sync issue is fixed but problems with the mobile app is ongoing which hopefully explains the issue I am having reinstalling the app.

[alexthecat]

@TreborMosnar your historical data is connected to your account, not your device. Setting up a new device does not affect the data that is saved in your account.

It may be best to stop trying to work on things on your end until after Fitbit has fully resolved this issue.

[TreborMosnar]

@alexthecat yes indeed, I will just keep an eye on the status page and try again when the mobile app outage is resolved. Thanks.

[TreborMosnar]

Mobile outage resolved, my mobile app is now re-installed and synching with the watch. I have bookmarked the status page which will be useful to check first if similar problems arise in future. Thank you to everyone for the comments and advice.

[alexthecat]

@TreborMosnar another good website is Down Detector. They collect reports for other apps too, so you can check there before you start troubleshooting. 

[MarioSFitbit]

Hi everyone and @TreborMosnar welcome to the forums. 

I appreciate a lot your comments and feedback regarding this situation. 
Thanks for the report.

The outage is resolved, but please let us know if you're still having trouble.