Relax and meditations won't register on Mindfulness tile

[Joyleen]

Hi

I noticed this issue quite in the beginning of when i had the inspire 3.

At first i thought this might be because it‘s new or whatever but after some research i noticed that others have the same issue and it‘s not device related.

When i do guided breathing in the relax app it shows in the end as 1/7 Mindfulness days. In the fitbit app there‘s nothing tracked tho. Not in the mindfulness thing and there‘s no separate thing for guided breathing. 
I don‘t like that the mindfulness in the fitbit app is only for those videos if you have the inspire 3.

Is there a plan on adding the guided breathing so i can track it?

The fitbit inspire 3 tracks it but i can‘t check it on the app.

 

Moderator Edit: Clarified subject

[Joyleen]

It also confuses me because i found this:

 

[jaytwobeetwo]

As discussed in this topic:

https://community.fitbit.com/t5/Other-Inspire-Trackers/Can-I-see-a-history-of-the-Relax-app-sessions...

Relax app sesssions are not being logged into the app as advertise here:

I'm using an Inspire 3 and the iPhone app. 

As mentioned in the previous post, I experience the same issue with the Inspire 3. 

1) Relax app opened on Inspire3

2) 2 minute breathing session started

3) followed the messages and finished successfully 

4) On Inspire 2, I was able to see the summary: alignment, start-end heart rate, days completed

5) I clicked  the close icon and opened Fitbit app

6) Synchronized the device with the app successfully

7) Opened mindfulness tile and Your journey 

8 ) I still don’t see the session just finished on the device. I can only see prior sessions which were started from the Fitbit app, like “gentle rain & peaceful music”


Is this a known issue? Are there any plans to fix it?

Thank you in advance for the support and for an amazing device like this!

[SunsetRunner]

Hi. I’m using the Inspire 3. When I use the Relax sessions on my device, they don’t register on the mindfulness tile on the app. Same problem if I use the mindfulness sessions directly from the app - nothing is registering.

I’m using the latest version of the app & device firmware.

Thanks!

Moderator Edit: Clarified subject

[daestaysfit]

I too have this problem.

[LizzyFitbit]

Hi everyone, and welcome to our new members!

Thanks for the detailed information, and the screenshots provided. I'm sorry if this caused any inconvenience. Let me share this has been escalated to our team so they can work on this. Once I have more updates, I'll let you know in this thread.

In the meantime, please make sure to keep your Fitbit device and Fitbit app up-to-date so the rest of your details can sync correctly.