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Short battery life on Inspire 3

We just upgrade our two inspire HR to Inspire 3 this month.  One of the Inspire 3 battery life is as expected (about 8 days), but the other drain very quickly (3 days).  I think the second one is defective, how do I get this resolved or replaced?  I synced the Fitbit to my phone and asked to be updated, it's still updating after 30 minutes.  please help, Thanks

 

Moderator edit: clarified subject.

 

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A warm welcome to the community forums @MeganYam

Thank you for sharing with me the information regarding this difficulty that you are experiencing with one of the Inspire 3. 

Before considering other options I'd suggest you confirm the points listed in this help article to avoid battery drain.

In addition, make sure that you are using the latest version of the Fitbit app.

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