Sleep tracking no longer available

[cmlittle009]

Inspire 3 with Google Pixel 6

Beginning two days ago, my sleep is no longer tracked. And I have just noticed that SpO2 info is no longer available. I have had the Fitbit for 2 months and sleep tracking was the main reason for my purchase.

I have synched manually several times to no avail. The firmware is up to date, the device is charged up and I have made no changes to how I wear it. I don't think I have made changes to any settings that would impact this tracking but I cannot guarantee that.

I have just restarted the Fitbit based on instructions elsewhere in this forum but still do not see most recent two days of info. I feel like it is hiding waiting for me to retrieve it!

Bluetooth is definitely on and other tracking occurs. Saw a suggestion to log out of app but cannot seem to find out how to do that. Hoping not to lose any data in my effort to resolve this problem.

Any suggestions appreciated!

[JuanFitbit]

@cmlittle009 , A warm welcome to the Community! Thank you for your message. 

Do the green LEDs on the Inspire 3 blink?
Do you see any hear rate recording on the tracker or on the app after syncing?

In the meantime, on the quick settings, make sure, that the Inspire 3 is on wrist mode and not on clip mode. To change the setting just tap on it. 

[cmlittle009]

Only one green LED light is flashing. Should there be more? And yes, I have
confirmed "worn on wrist" setting is activated.

[JuanFitbit]

@cmlittle009 , Thank you for your reply and confirmation. 

Do you see any hear rate reading either on the Inspire 3 or on the Fitbit app after syncing?
Are the other health measurements visible in the Fitbit app?

The restart that you tried was by pressing the buttons while plugged or over the Settings menu?

[actualandi]

I am having the same issue; I have no heart rate reading or sleep tracking information for the last five days. The green light on the back is only flashing every minute or so. I restarted my fitbit but there is no change.

[cindyp2]

i'm getting inspire 3 for Christmas  she just bought it.   what do you mean clip on or wrist modes?  will it count steps and workout if it's in my pocket?  i have to use a cart or rollator most of the time.  i don't do too well with clip ons    it always seems o drop somewhere.  coming from inspire HR  i basically use sleep data, step/walking routes exercise  and hr   and it's so easy on the inspire hr .     but at almost 4 years it's starting to not function as well.  

[cmlittle009]

Yes, heart rate readings are visible in both the app and on the device.
Once I did the restart while plugged in. Several times I did it via the
settings menu on the device.
I studied the Inspire 3 manual but could not find this sort of issue
addressed.

Today, for the first time in seven days, some sleep (very little) was
recorded. Interestingly, it may be more accurate than it has been in the
previous fifty or so days.

I suspect that some combination of restarts, rebooting my android device,
and logging out/in of the app may have resolved it?

[JuanFitbit]

@cmlittle009 , Thank you for your reply and for your information. 
As your heart rate is being shown in the app and on the Inspire 3. The only reasons that I can imagine for the missing sleep is that you don't get enough sleep, your Inspire 3 moved during your sleep, and the app is still not updated. 

If you still have the Fitbit app v. 4.03 please wait until you receive the v 4.04 that was recently released. 

On your sleep setting in the Fitbit app, please make sure that you have the sleep setting on normal and not sensitive What's the difference between the normal and sensitive sleep setting?
Please make sure that you sleep more than 3 hours. What are some tips for getting a good night’s sleep?

I also recommend you to have a look at this?Why don't I see sleep stages today?

@cindyp2 , Nice to see you around. Thank you for your message. 
In the Quick setting, you can put the Inspire 3 on wrist or clip mode. When on clip mode, you can wear the Inspire 3 on your belt, sport bra, or somewhere else. It will record almost everything, but the information related to the heart rate.  Do you need more assistance?

@actualandi , A warm welcome to the Community! Thank you for your message.

The restart that you tried was by pressing the buttons while plugged or over the Settings menu?
Do you see any heart rate recording on the tracker or on the app after syncing?

In the meantime, go to the settings on the Inspire 3 and search for heart rate. 
Tap on it to turn it off.
Sync you Inspire 3 with the Fitbit app. 
Repeat everything to turn the heart rate on again. 
Don't forget to sync again afterwards.

[cindyp2]

the inspire hr will record when i have it in my pocket.  i usually do something to make the clip-on thing drop off.  lol  thank you for responding