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Stair recording not working

ANSWERED

12 hours ago

12 hours ago

my recently purchased Fitbit 3 is not registering stairs activity. 
I have just, purposefully walked up and down 2 flights of stairs and nothing registered. 
can anyone help me please?

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1 BEST ANSWER

Accepted Solutions

11 hours ago

11 hours ago

@Kangagrant   The Inspire 3 is the only current model.  It doesn't have an altimeter, the small piece of hardware that counts floors.  The other models are discontinued.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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5 REPLIES 5

12 hours ago - last edited 9 hours ago

12 hours ago - last edited 9 hours ago

@Kangagrant  Can you clarify which device you have? There is no device called a "Fitbit 3". Could it be Charge 3, Inspire 3, or Versa 3? You can check that in the Fitbit app.

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

Best Answer

11 hours ago

11 hours ago

@Kangagrant   The Inspire 3 is the only current model.  It doesn't have an altimeter, the small piece of hardware that counts floors.  The other models are discontinued.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes

10 hours ago

In response to alexthecat

10 hours ago

Inspire 3
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9 hours ago

In response to Kangagrant

9 hours ago

@Kangagrant I've moved your discussion to the Inspire 3 board. @LZeeW has already explained why your Fitbit does not count stairs. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

Best Answer

8 hours ago

In response to LZeeW

8 hours ago

Thank you
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