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Steps are missing after syncing my Inspire 3

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‎03-07-2025 20:08 - last edited on ‎03-08-2025 06:42 by Fitbit Moderator

‎03-07-2025 20:08 - last edited on ‎03-08-2025 06:42 by Fitbit Moderator

For the last few weeks, the Fitbit app has tracked steps, then removed them when I "synced" the Fitbit to the phone. I hit 10,000 steps 3 times today in the span of 15 minutes. I've used this Fitbit for years and this is a new and disappointing behavior.


Moderator Edit: Clarified subject

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‎03-08-2025 06:43

‎03-08-2025 06:43

Hi there, @TeaUser. It's nice to see you around the Fitbit Community Forums. 

Thank you so much for informing us about the situation of the inaccurate steps between the Fitbit app and your Inspire 3.

We have informed our team about this problem and they are aware and working on it. I'll let you know as soon as possible when we get an answer about the solution. I want to thank you for your patience and for your help reporting it too.

Maria | Community Moderator, Fitbit


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‎03-08-2025 16:59

In response to MarreFitbit

‎03-08-2025 16:59

I am having a similar option. My iPhone matched my Fitbit until today.  Now the app on my phone says no steps and can’t sync with my inspire 3.  My phone updated to iOS 18.3.1 very recently.  I removed the app, restarted my Fitbit and turned off my Bluetooth and restarted my phone with the same result.  It will not sync. Is this the same issue?

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