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Stress management score not working on Inspire 3

Saturday - last edited Saturday by Fitbit Moderator

Saturday - last edited Saturday by Fitbit Moderator

My stress management score stopped calculating on Thurs. I have Fitbit 3. Please advise. 

 

Moderator edit: clarified subject.

Best Answer
3 REPLIES 3

Saturday

Saturday

I have the same problem since the outage on Thursday. Everything else works without issue. I wear the Fitbit Inspire 3 continuously, sync multiple times per day and successfully collect all other data (all health metrics), more than 7 hours of sleep, tracked exercise, etc. However, no more stress management score since the outage on Thursday.

Best Answer
0 Votes

Saturday

In response to Quoll

Saturday

Hi @LB1MI, @Quoll. Welcome to the community forums. 

Thank you for sharing with me the difficulty that you are experiencing with your Luxe. Sorry to know the inconvenience. 

Please make sure of the following:

We are sorry to hear that some of you have not yet received the Stress Management score.

Please, make sure of the following:

  • Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.
  • Take at least 500 steps during the day. 
  • Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?
  • Confirm that you are getting sleep stages. 
Best Answer
0 Votes

Saturday

In response to ManuFitbit

Saturday

Hello there low effort copy-pasting @ManuFitbit ,

Your reply does not apply. Please read our post and reply again (or, at all), as well as those posted in 2 other threads in the meantime on the same issue.

This started happening specifically since the outage on Thursday. We are wearing and syncing the devices since a long time, and correctly.

Sorry, you're going to have to engage your brains and take this seriously. The standard copy-paste scenario book will not fix this issue.

Thank you kindly & looking forward to a serious resolution process on this bug on Fitbit's end. We are not at fault on this one.

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0 Votes