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The side buttons on my Inspire 3 are not working

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‎12-28-2023 05:28 - last edited on ‎12-29-2023 02:13 by Fitbit Moderator

‎12-28-2023 05:28 - last edited on ‎12-29-2023 02:13 by Fitbit Moderator

My side buttons don’t seem to go anything when pushed except cause the device to vibrate. What to do?

Moderator Edit: Clarified subject

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‎12-29-2023 02:17

‎12-29-2023 02:17

Hi there, @SunshinePlus1. Welcome to the Fitbit Community Forums. It's sad to hear that the buttons on your Inspire 3 aren't working as expected. I'll be glad to help you with this. 

As a first approach, I'd recommend restarting your Inspire 3 by following these steps. Then, please check whether they work. 

If the issue persists, would you mind letting me know if the touch screen is working? Do the Inspire 3 respond when you press the button or you just feel a vibration? I mean, does it show anything when you press the button? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-29-2023 02:17

‎12-29-2023 02:17

Hi there, @SunshinePlus1. Welcome to the Fitbit Community Forums. It's sad to hear that the buttons on your Inspire 3 aren't working as expected. I'll be glad to help you with this. 

As a first approach, I'd recommend restarting your Inspire 3 by following these steps. Then, please check whether they work. 

If the issue persists, would you mind letting me know if the touch screen is working? Do the Inspire 3 respond when you press the button or you just feel a vibration? I mean, does it show anything when you press the button? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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