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Unable to set new weight goal

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‎06-04-2025 12:11

‎06-04-2025 12:11

Ever since updating my Fitbit a couple of weeks ago I cannot access the screen to set a new weight goal. It just says unable to load goals. I cannot access this through website either, it says there is an internal server error. I have tried reinstalling the app but this makes no difference. Any ideas? Thanks.

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‎06-04-2025 12:18

‎06-04-2025 12:18

I seem to have fixed this! I removed the weight goal that I had peviously set completely and then it allowed me to set a goal. It seems that you just couldn’t set a new goal from the previous one. Very annoying but at least I have sorted it out!

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‎06-04-2025 14:27

In response to Purplecarol

‎06-04-2025 14:27

Hi @Purplecarol and warm welcome to the Fitbit Community!

I appreciate your message and the time you spent.

Thank you for your feedback, I'm sure this will be useful for other community members. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
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