Great question. My wife has been communicating with customer support regarding her third Inspire 3 device that consistently fails to return detailed sleep cycle data and Heart Metrics (Breathing Rate and HRV) since April 9 with no success. As soon as it became obvious to them that none of their basic troubleshooting steps were working (it's actually a real problem that probably involves a customer return), they simply ghosted her a few days ago and no longer respond to any of her emails.
