help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong time and not recording steps accurately

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2024 02:24

‎03-22-2024 02:24

Since switched to Google, my fitbit has not worked properly. Date and time are wrong and I cannot get it to correct even following all the recs.

Also it has incorrectly saved my steps. When posting to my data, I have lost 1000s of steps from what was recorded on my device

Ready to throw it away and get a different device

 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-22-2024 04:43

‎03-22-2024 04:43

Hi, @BeanLHH, welcome to the community, the symptoms you describe usually mean your Inspire 3 is not syncing with the Fitbit app on your phone. May I suggest you review these articles How do Fitbit devices sync their data? - Fitbit Help Center & Why won't my Fitbit device sync? - Fitbit Help Center which contains advice & guidance.

Let us know how you get on by posting here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

View best answer in original post

Best Answer
2 REPLIES 2

‎03-22-2024 04:43

‎03-22-2024 04:43

Hi, @BeanLHH, welcome to the community, the symptoms you describe usually mean your Inspire 3 is not syncing with the Fitbit app on your phone. May I suggest you review these articles How do Fitbit devices sync their data? - Fitbit Help Center & Why won't my Fitbit device sync? - Fitbit Help Center which contains advice & guidance.

Let us know how you get on by posting here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎03-23-2024 13:43

‎03-23-2024 13:43

After many attempts, was able to get my Fitbit to sync and it is now working properly. Thanks so much!

Best Answer