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Zone minutes at zero on band, but show 16 mins on app

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Hello! Just upgraded to Inspire 3 (from the 2), and the main reason I wear it is for the zone minutes. So far, it's showing zero AZM on my band (and it also showed 0 on the app for most of the day, despite running my dogs and scrubbing my floors, which always gives me zone mins, but then the app randomly said 16 zone minutes, while the band still says zero. I searched and made sure things were set correctly (there are quite a few things I wouldn't have thought of), and I restarted it, and did jumping jacks for 5 mins, and STILL zone mins are showing 0 (and they didn't go up from 16 either). At a loss. 

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