Zone minutes stopped on Inspire 3

[AW67]

My Fitbit has stopped recording Zone minutes. Since it wouldn’t sync yesterday (now fixed) it has not recorded any Zone Minutes & I cannot see how to correct it. I have tried restarting with no luck

Moderator edit: clarified subject.

[JuanFitbit]

@AW67 , A warm welcome to the Community ! Thank you for your message and efforts with the restart. 

Do the green LEDs blink?
In the meantime in the quick settings make sure that your Inspire 3 is on wrist mode and not on clip mode. 
To change the setting just tap on it. 

[AW67]

Hello

Yes it’s on wrist mode.

Cannot see green lights & on Fitbit face Zone minutes is not illuminated like rest of the notices.

Regards
Angela
Sent from my iPhone

[JuanFitbit]

@AW67 , Thank you for your confirmation. 

Please swipe the clock face until you find the settings app on the Inspire 3. 

• Look for other settings>Heart rate. 
• Tap on it to turn the heart rate off.
• Sync your Inspire 3 with the app by swiping down the Dashboard on the Fitbit app . 
  Repeat everything to turn the heart rate on again, and don't forget to sync the tracker afterwards.

[deepfunk]

Wow. So you have to jump through multiple hoops to get this to actually record exercise.  Our 9 year relationship is pretty close to being terminated.  If it’s this difficult just to get it to do what it’s sold for, as advertised…. 😖👋