faulty fitbit inspire 3 still under warantee

[Theavzyl]

I purchased my new Fitbit Inspire 3 from Duty free on 28 October 2024.  I charged it using the Fitbit charger.  Since its first charge, the battery does not last longer than 8 hours.  I get 6-8 update requests within 60 minutes after switching on Fitbit - this happens every day and the device freezes if I don't update each time.

I contacted the tech shop from duty free to report the fault and use my 2-year warrantee.  I was informed to work directly with fitbit.  I posted on the community on 06 January 2023 and the response told me to use the fitbit charger and ensure that the screen isnt set to "always on" - I tried to re-explain the issue but have not received a reply.

Please let me know how I can access my warrantee, as this is clearly a faulty device.

Looking forward to your response

[Odyssey13]

you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going