Fitbit Inspire HR Band stretching out

[nobody84]

I bought my Fitbit HR three weeks ago. I got the standard black band and wear the small one. I wear it loose enough to move. I never wear the band in any water of any kind. I don't sweat much. Still, my band keeps stretching. I'm about to have to tighten the band another notch, and I have already had to do that once (so I'm averaging having to tighten the watch every two weeks). I have a very small wrist, and I'm going to run out of notches! I don't think this should be happening to the band.

[SilviaFitbit · Accepted solution]

A warm welcome to the Community @nobody84. Thanks for sharing your experience with the wristband. 

I appreciate that you mentioned you have been taken care of it. In this case, I have created a case with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

[nobody84]

Thank you. I will be responding to your email soon to get this worked on. I do hope we reach a good conclusion. 

[nobody84]

I have just been taken care of this weekend. Thanks to Fitbit for sending me a new band. 

[SilviaFitbit]

Thanks for getting back @nobody84. Sorry for the delayed reply. I'm glad to hear that you got a replacement band. 

Don't hesitate to get back if you need further assistance. 😀