05-17-2020 20:36
05-17-2020 20:36
I've plugged it in to the charging cable and pressed the button down for 5+ seconds, but do not see the smiley face. The screen just goes blank, so I try again but same thing over and over. I'm having issues with the sleep tracker and it's just one of the things I found on other threads to try. I also double checked the manual but that says the same thing for restarting. Is there something wrong with my device, or with me? lol.
05-20-2020 11:40
05-20-2020 11:40
@sillykins It's great to have you here! Sorry for the delay in my reply.
Let me help you with restarting your Inspire HR. You are following the correct steps as stated in the help article:
If your tracker charging when you plugged it into the charging cable? You will need to have it plugged at a power source (computer or UL listed wall adapter). Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, try again to restart your device and see how it behaves.
Regarding sleep detection, your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.
Let me know how it goes.
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05-20-2020 15:09
05-20-2020 15:09
it took abouat 10 seconds to get the smiley face. however it's till not registering my bpm. it's doing steps, but not exercise, bpm or sleep
05-25-2020 10:16
05-25-2020 10:16
@cindyp2 I hope you are doing fine. Sorry for the delay in my reply.
Thank you for restarting your tracker. Did you try the other troubleshoots in my previous post? I noticed that you already reached out to our Support team so keep working with them to find a solution.
Let me know how it goes.
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05-26-2020 06:03
05-26-2020 06:03