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Sync issue with Health 365 app

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‎11-19-2019 06:04 - last edited on ‎11-20-2019 05:51 by Fitbit Moderator

‎11-19-2019 06:04 - last edited on ‎11-20-2019 05:51 by Fitbit Moderator

Hi, i can't sync my inspire hr with health 365. When i tried to sync the heath app with my fitbit, the app keeps prompting that i have yet to sync my fitbit app, I need to sync and update my tracker with fitbit app before i can sync with the heath app.

 

 

Moderator edit: updated subject for clarity

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‎11-20-2019 05:50

‎11-20-2019 05:50

@Melodyntacky Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Health 365 integration. Is your Inspire HR syncing with your Fitbit app? The integration should be handled by the third party app as they develop the integration. Once you connect both apps (your tracker won't sync to the third party app, it will sync with your Fitbit app and that data will be transferred to the other app) the data should flow as expected by the developer. 

 

One thing I could find googling this was:

Important Note:

For optimum usages, please ensure your phone is set to Singapore Timezone (GMT +8).

For any enquiries, please call our hotline at 1800 567 2020 or email us at stepschallenge@hpb.gov.sg.​

 

Thanks to @SunsetRunner for this information.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎11-20-2019 12:26

In response to AlvaroFitbit

‎11-20-2019 12:26

Thank you. I have managed to reconnect both apps by deleting and reinstall both apps again. But current issue for the health app is that it only sync once and it takes the steps and data based on the first sync. All other updated which i tried to sync later were gone. Example if i sync at 6pm, my steps shows 5000 steps. I try to sync again at 9pm when steps accumlated to 10000 steps. The health app only shows 5000 steps even though fitbit app shows 10000 steps. 

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