0 mins in HR zone & 0 calories, but data is there

[TexasFil]

Hi Everyone,

Recently I logged a workout at the gym.  My Android phone was in a locker out of Bluetooth range. The Ionic seemed to log data during my workout, but the summary shows zero (0) minutes spent in any heart rate zone, zero calories burned, and only 11 steps taken. 

It has worked fine in this setting/setup before. I haven't updated firmware yet, still on 27.31.1.16. 

Why does the summary not match the graphed data?

[TexasFil]

Update: This isn't only in the app, it's also online on my dashboard. What's odd is that the workout shows as lasting 0:09 minutes even though the data shows 1:10:57. 

[SunsetRunner]

Have you set your heart rate zones?

[TexasFil]

Yup, set my zones. It's only happened on one workout. 

I talked to Fitbit support via chat and they are aware of the issue. 

Thanks for the suggestion!