250 steps per hour not showing after update?

[calvt]

After i did the update it no longer shows if i got my 250 steps for the hour unless i sync to my phone? is anyone having this problem?

[kwaasen]

Yup! Me too, and when you sync to your phone, the app isn`t telling you how many steps you have left this hour!

[xtshapa]

I'm also having the same problem

[artcwolf]

I found it if you swipe up from the clock face and select today.  scroll up on the first screen it's there.

[calvt]

Cool thank you so much

Sent from my iPhone

[julie_popi]

This does not work for me.  Any other ideas

[Dave1648]

I couldn't see the active steps per hour either in the today view, until I went into the fitbit app and enabled reminders to move on my ionic.

Once I turned that on and synced the device, I could see my steps per hour and active hours in the today view. 

[Kthakkar]

Could you please explain in detail?

[ribenacarton]

This just worked for me been searching all morning how to even updated the device by. 

On your phone app go into account and then scroll down to reminders to move and mark as on. go back into today on the watch and it should now show.

[Evannnc]

Mine does not show the steps per hour. It has the active hours, but the next screen that shows the X/250 steps is missing. You can see there is not dot at the bottom that would normally indicate multiple screens

[YojanaFitbit]

Hi @ribenacarton, thanks a million for the help! I was really happy to see that you've post the workaround that has worked for you. Hope you're getting your stats now. 

@Evannnc nice to see you around. You can also try the suggested steps above, since this has helped other users. If that doesn't' help please remove your Fitbit Versa from your Fitbit App and from the Bluetooth section too. Then add it back to your account performing the set up and turn on Reminder to move in your Fitbit Today. The picture was ver helpful thanks.

I'll be around.

[Evannnc]

No that didn’t help, my reminders to move have always been on

[YojanaFitbit]

Thanks for getting back @Evannnc, thanks for confirming that information. Sorry for the time it took me to respond. 

As those steps did't help. I've requested a case for you, our team will be contacting you via email shortly. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your understanding.

[Evannnc]

turns out this is a "feature" to have the number of steps per hour disappear after you have reached 250 in an hour.  I think that is silly, it is very useful information to know how many steps I have for the current hour even if I have reached 250. 

[YojanaFitbit]

Hi @Evannnc, thanks for sharing your comments here. We'll pass this information along. Sorry for any inconvenience. Our team is aware of the issue and is working on solving it. 

Thanks for your patience. 

[LeighAnn08]

I think we are in the same boat.  My watch is registering my steps per hour...but the app is not.  I'm not 100% but I don't believe I'm getting reminder about taking the steps per hour either.  I have it set to remind at 10 till, if I have hit my step goal for that hour.  

[Tomalyo]

Hello. I have the same problem. The app does not register steps per hour while the versa 2 does register. I'm iphone 7 user. Please help

[Tomalyo]

*not versa. Charge 2. Sorry

[YojanaFitbit]

Hi @LeighAnn08 thanks for reaching out. Sorry for the delayed response. Welcome to the Forums @Tomalyo I'll be glad to assist you with your inquiry about your Charge 2 too. 

Thanks a million for checking that you both are getting your steps on your Fitbit device but you can't see them on the Fitbit app. I'd suggest to verify if you're getting the same information on the Fitbit.com Dashboard. Would you mind checking there and compare your hourly steps. Also, make sure the Fitbit app is up to date. 

@LeighAnn08 You can change the hours and days to receive a reminder to move. These are the same hours and days your dashboard tracks your 250-step hourly activity goal a minimum of 5 hours and a maximum of 14 hours in a day. Please check this option is on or adjust the hours or days you receive a reminder and track hourly activity goals, check the steps below:

• On the Fitbit app dashboard, tap the hourly activity tile. This is the tile that shows the number of hours you completed 250 steps
• Tap the gear icon and adjust your reminders to move start and end times or the days you want to receive reminders
• Then sync your Fitbit device

Let me know how it goes. 

[LeighAnn08]

Thanks!  I made that comment a month and a half ago.  The issue has long since been corrected.  I had to change my clock face.  PS absolutely love my Bitmoji clock face,,