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2nd Ionic can’t set up

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‎01-24-2020 16:58

‎01-24-2020 16:58

Went thru on screen instructions, then offered an update. Spending hours trying to do this update process. Seemed to install ok but downloading update is taking forever, still trying. started 5 hours ago. 

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5 REPLIES 5

‎01-25-2020 10:38

‎01-25-2020 10:38

@SunsetRunner It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎01-28-2020 15:37

In response to SilviaFitbit

‎01-28-2020 15:37

Thank You!

Sent from my iPhone
Best Answer

‎01-30-2020 11:46

In response to SilviaFitbit

‎01-30-2020 11:46

Replacement sent is good and fixed everything!

Best Answer

‎01-31-2020 12:16

In response to SunsetRunner

‎01-31-2020 12:16

@SunsetRunner Thanks for getting back. I'm glad to hear that you're back on track. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎02-06-2020 19:57

In response to SilviaFitbit

‎02-06-2020 19:57

New Ionic did same thing I replaced my old one for tonight. After a while on treadmill (20 minutes or so)I checked steps and they were about the same as when I got on it. Did a reset and it updated. I’m not so concerned of old one as was 2 years old(I think) and extended warranty went out in December. Can’t find fix on here.

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