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4 digit password for IONIC

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‎10-23-2017 00:52 - last edited on ‎07-31-2025 19:46 by Fitbit Moderator

‎10-23-2017 00:52 - last edited on ‎07-31-2025 19:46 by Fitbit Moderator

I can not change the password for my IONIC.... I was using it and everything was ok...

I did a workout today, took off the watch and now it will not accept my 4 digit password...

Can anyone help me.....

 

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‎10-23-2017 02:17 - edited ‎10-23-2017 02:18

‎10-23-2017 02:17 - edited ‎10-23-2017 02:18

Hi, @mark_lic7, you should be able to change your PIN or disable it from your app.  On your app choose the Ionic and scroll down to "Device lock". (If you have added a credit/ debit card to your Ionic you will not be able to entirely disable the PIN, but you will still be able to change it.)

 

If you do not see the option for "device lock" then you will need to update the app, or reinstall it.

 

Let us know if this works for you!

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-16-2019 16:28

In response to Julia_G

‎05-16-2019 16:28

I put 4digit password  can anyone help 

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