help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

9-9-2019 update failed and now watch is stuck with only the logo on the watch face.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2019 10:14

‎10-10-2019 10:14

I tried to update yesterday evening and it failed. This caused me to restart the watch which did not work. I then tried the factory restart, this did not work. The watch has been stuck with only the logo on the watch face showing nothing else. I deleted it from the Bluetooth connection assuming it would restart as it generally would, this is not the case. I’m stuck. Any help would be of great help.

 

 

Best Answer
0 Votes
2 REPLIES 2

‎10-10-2019 10:15

‎10-10-2019 10:15

At least you can see the logo, mine won't turn back on. 

Best Answer
0 Votes

‎10-10-2019 10:32

‎10-10-2019 10:32

Mine did that, it’s bricked so Fitbit sent me a replacement 

Best Answer
0 Votes