A lot of problems synching and changing clockfaces

[Radudude]

Hi 

I have my ionic for 3 weeks now and I was hoping with the new OS 2.0 to no longer have issues when switching clockfaces or synching but i'm affraid it's still the case.

Every time I choose a clockface it first says "unable to install", I get the fitbit logo and a Red cross and my clockface shows an error. Then i have to close the app and go back to clockfaces and "continue install". When I do this, 9 times out of 10 it will work and my clockface appears. But I'm guessing it is not the way it should work. I tried rebooting and factory reset but the problems remain. Do I have a faulty watch or does this happen to other people as well?

Another thing is the synchronisation. Sometimes it says it can't find my ionic. Which is weird because 2 hours ago it synchronised without any problems. When the ionic works it's great but to many times It stopped working, either gps signal could not be found , or could not sync my watch or notifications stopped working etc... Pfff I really want to like this watch but these frustrations are not helping. 

Thanks in advance for some advice on what to do.

Kind regards 

[supersmart01234 · Accepted solution]

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@Radududewrote:

Hi 

I have my ionic for 3 weeks now and I was hoping with the new OS 2.0 to no longer have issues when switching clockfaces or synching but i'm affraid it's still the case.

Every time I choose a clockface it first says "unable to install", I get the fitbit logo and a Red cross and my clockface shows an error. Then i have to close the app and go back to clockfaces and "continue install". When I do this, 9 times out of 10 it will work and my clockface appears. But I'm guessing it is not the way it should work. I tried rebooting and factory reset but the problems remain. Do I have a faulty watch or does this happen to other people as well?

Another thing is the synchronisation. Sometimes it says it can't find my ionic. Which is weird because 2 hours ago it synchronised without any problems. When the ionic works it's great but to many times It stopped working, either gps signal could not be found , or could not sync my watch or notifications stopped working etc... Pfff I really want to like this watch but these frustrations are not helping. 

Thanks in advance for some advice on what to do.

Kind regards 

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This sounds serious.I can’t help you since I don’t have OS 2 but I’m thinking you should talk to customer support.They are very helpful.

Hope this helps!

[Chelleok]

I have exactly the same problem , I have no click face at all at the moment , did you get any answers from anywhere ?