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A restart is required to re-enable notifications

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‎01-17-2020 23:18 - last edited on ‎01-18-2020 10:12 by Fitbit Moderator

‎01-17-2020 23:18 - last edited on ‎01-18-2020 10:12 by Fitbit Moderator

My Fitbit ionic does not receive notifications from my phone since I updated it today. My dashboard keeps telling me to restart my phone to receive the notifications and iv done that close to 10 times. All of my notifications are on. I have an android.

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎01-18-2020 10:15

‎01-18-2020 10:15

@Survive20 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate that you mentioned you have an Android phone.  We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎01-22-2020 14:19

In response to SilviaFitbit

‎01-22-2020 14:19

Thanks for the info. I hope it will be fixed soon. I am no longer using my Fitbit because of this issue and it feels wierd using my other watch. Until this issue is fixed, I have no reason to use my Fitbit unless it's for a run.

Best Answer

‎01-22-2020 18:47

‎01-22-2020 18:47

@Survive20 

 

What update? I wasn't aware of any update. I have had issues with not receiving notifications since early November. 

Samsung S10 running Android Q (10)
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