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Absurd Number of Steps, Ionic and Alta HR

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‎03-18-2018 08:32

‎03-18-2018 08:32

I wear an Alta HR and Ionic at the same time. My step count all of sudden has been crazy, into the 100's of thousands. This morning with my Ionic sitting on my dresser I woke to over 67,000 steps. last week one day I "walked" over 179,000 steps. I called Fitbit support and they've been less than helpful.

 

Any ideas on how to fix this, these products are unusable in this condition. 

TIA

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2 REPLIES 2

‎03-18-2018 09:15

‎03-18-2018 09:15

Is the Fitbit is near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-18-2018 09:26

In response to WendyB

‎03-18-2018 09:26

No to either. Just sitting still on my dresser. 

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