Account details were updated and incorrect time

[wipurplechick]

I received an email last evening saying that fitbit had received a request to update my account to this email address a*** which I never did.  I clicked to revert it back to MY account and changed the password.  However, I'm concerned about the security --  and on top of it, my fitbit is now 3 hours off on time, despite me going in and checking the settings. Can you tell me if others are being hacked?  Is this an ongoing problem?  And how can I fix this time/watch issue?

Thank you!!

Moderator edit: Subject for clarity 

Moderator edit: Removed email address

[Odyssey13]

Hi @wipurplechick  read this section about it - click to go there. I've notified a moderator to stop by to assist you with this matter.

[wipurplechick]

Thanks.  I appreciate your feedback and the link.  I reinstalled fitbit and re-synced my device and it is now working fine.  Of course, I've also updated passwords!!!

[JuanFitbit]

Hi @Odyssey13 , nice to see you back! Thank you for your help and link provided. 

@wipurplechick , nice to have you around! Thank you for notifying us about the steps taken o prevent the Email change. Besides the information provided by @Odyssey13 . I also want to recommend you to change the password of your email Account. Always use a unique password for each account, one that you have never used before. 

A lot of times the hack attack can be followed to an email  account  hacked, that is linked to different accounts. (Social media, Music streaming, etc) this could lead that the hacker tries to get access over the email account to the other ones. 

Please let me know if you have further questions.