help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active Minutes Not Couting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2018 08:33 - last edited on ‎05-20-2018 07:35 by Moderator Alum

‎05-17-2018 08:33 - last edited on ‎05-20-2018 07:35 by Moderator Alum

2 days ago it stopped noting active time.  My exercise pattern has not changed and steps and miles continue to be noted

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
1 REPLY 1

‎05-20-2018 10:58

‎05-20-2018 10:58

@jmtlaw Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic not counting active minutes.

 

I'd recommend performing a restart on your Ionic. This should help with this. Active minutes are counted when the activity is moderate to intense. As you are doing the same routine, I believe the restart should help you out. 

 

Try this out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer