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Active hours not matching

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‎10-18-2017 17:05

‎10-18-2017 17:05

My ionic says I got all of my 10 active hours my fitbit app says I only have 9. Doesn't matter how many times it syncs says I missed 9am on the app 

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‎11-20-2017 06:37

‎11-20-2017 06:37

A warm welcome to the Community @KateC17! Thanks for the details that you've mentioned. I would like you to double check you have the latest app version which is 2.62 Android and 2.43 for iOS. After this, force quit the app and make sure your Ionic is syncing, so it can update the activity hours. 

 

Also, has this happened again? 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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